Reference

Your Agreement With twinspires

These Terms & Conditions govern every account you open, every wager you place, and every payout you request on twinspires — available where state law permits.

Account eligibility rulesState-dependent accessPayment terms: PayPal, Venmo, Play+Bet settlement policyAccount closure rights
twinspires Your Agreement With twinspires
TERMS CONTACT PATHS

Reach Us About Your Account Terms

Team online

Live Chat

Start a chat session directly from your account dashboard. Our support team can walk through specific clauses, account restrictions, or payment holds tied to these Terms.

Email Support

Send questions about your rights, account status, or data requests to our support address. Responses address your specific account situation, not just the general policy.

Account Help Center

The Help Center in your account settings covers common Terms questions — eligibility by state, how bet-settlement disputes are handled, and how to submit a formal complaint.

HOW WE PROTECT YOUR ACCOUNT

Security, Data, and Your Account Rights

Account Security Your account is protected with multi-factor authentication. Any device login from an unrecognized location triggers a one-time verification code sent to your registered email or phone number.
Data Retention We retain transaction records, bet history, and identity documents as required by state regulations in each eligible jurisdiction. You can request a summary of your stored data through account settings.
Cookie and Tracking Policy We use session cookies to keep your account active and analytics cookies to improve mobile performance. You can manage cookie preferences from the privacy settings panel on your account page.
Requesting Changes or Corrections If your account details are incorrect — name, address, or payment method ownership — contact live chat or email support with supporting documents. Corrections are processed before your next withdrawal.

Common Questions About Our Terms

They apply to any person who creates a twinspires account in an eligible state. Access and available markets depend on where you are physically located when you log in.

We post updates on this page with an effective date. For changes that materially affect your rights, we aim to notify you by email before the new terms take effect.

The withdrawal is held until verification clears. Once your identity documents are confirmed, the funds are released to your PayPal or Venmo account through the standard processing path.

Submit a data request through the Help Center in your account settings. We compile your transaction history, bet records, and stored identity documents and send them to your registered email.

Open a dispute through live chat or the Help Center within the window stated in the bet-settlement section of these Terms. Our team reviews the original market data and responds in writing.

Yes. Submit a closure request through account settings or live chat. Any verified balance is returned to your Play+, PayPal, or Venmo account after a final identity confirmation step.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.