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How twinspires Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with clear rules — not guesswork. This Privacy Policy tells you exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Data collected only for stated purposesPayPal, Venmo, Play+ transaction privacyYour right to access or delete your dataNo data sold to third-party marketersUS state law compliance where applicable
twinspires How twinspires Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security and transparency are built into how your account actually works — not just into a legal document. From encrypted payment processing to cookie controls, the steps below reflect what we do operationally to keep your information accurate, safe, and under your control.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences at any time through the settings panel in your account.

Account Security Measures

Login activity is monitored for unusual patterns. If we detect a new device or unfamiliar location, we trigger an additional verification step before granting access to your account wallet.

Data Retention and Deletion

We hold your account data for as long as required by applicable state regulation. Once that period ends, or if you close your account and request deletion, your identifiable records are removed from active systems.

Your Rights and How to Act on Them

You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request through live chat or the in-app help menu. We confirm receipt and provide a timeline on every request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Questions about your personal data — what we hold, how it's used, or how to request a correction or deletion — go directly to our privacy team. You can reach us through live chat in your account dashboard, by email at our support address, or through the in-app help menu on mobile. Responses to data requests are processed in line with applicable state law timelines.

Live Chat Access live chat through your account dashboard on desktop or mobile. A privacy-specific request can be flagged directly in the chat thread for routing to our data team.
Email Support Send your data inquiry to our support email address listed in the account help section. Include your registered email and the nature of your request for faster processing.
In-App Help Menu On mobile, open the menu in the top corner of your account screen, tap Help, then select Privacy Request. Your submission is logged and acknowledged within one business day.

Privacy Questions We Hear Most Often

The questions below cover the data rights and privacy practices that come up most when you're managing your account. If your question isn't here, our live chat team can pull up your specific account record and walk through it directly.

We collect your name, date of birth, address, email, and government-issued ID information. This is required to verify your identity under applicable state law before your account becomes active.

We log transaction references and amounts for account records, but your full PayPal or Venmo credentials are held and encrypted by those payment providers — not stored on our systems.

Yes. Submit a data access request through live chat or the in-app help menu. We'll confirm receipt and deliver a summary of your account data within the timeframe set by applicable state law.

Close your account first, then submit a deletion request via the in-app help menu or email support. We'll remove your identifiable records once any legally required retention period has passed.

We do not sell your personal data to advertisers. We share data only with payment processors like PayPal and Venmo, identity verification services, and regulatory bodies where state law requires it.

We use session and analytics cookies. Session cookies are essential for keeping you logged in; analytics cookies can be turned off in your account settings panel without affecting core account functions.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.